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Help & Support

  • My Account

    • To view your order history, click on My Account then select “Order History” from the menu on the left side of the screen. Click an order number to see complete details of your order. If your order contained a Gift Card, you will have access to a few extra tools – see the Gift Cards section of Help for more details.

    • To change your saved credit card information, click on My Account then select “Payment Preferences” from the menu on the left side of the screen. From here you can edit your saved payment information, delete a credit card, or add a new credit card.

    • To add a new shipping address, click on My Account then select “Account Addresses” from the menu on the left side of the screen. From here you can add a new address, edit an existing address, or delete an address from your address book.

    • To change the email address on your account, log in using your existing email address and password, just as you set it up initially. From the My Account page, select “Update Personal Information” from the menu on the left side of the screen. Enter your new email address and your password to verify the change. The new email address you enter will become the login for the next time you come back to the website.

    • To change the password on your account, click on My Account then select “Update Password” from the menu on the left side of the screen and follow the prompts.

    • To change your email preferences or unsubscribe from receiving promotional emails, click on My Account then select “Email Preferences” from the menu on the left side of the screen. From here you can choose which types of emails you would like to receive.

      Note: If you choose not to receive marketing emails from us, you will still receive transactional emails for your orders.

    • If you already have a ThriftBooks account, you can cancel your order directly on ThriftBooks in 3 easy steps!

      1. In the upper-right corner of the site, click your name to view the My Account page and your orders. (You'll need to be logged in to access your orders.)
      2. If the order can be cancelled, the Available Options column on the right side of the page will have a link that says Request Cancellation.*
      3. Click Request Cancellation to submit your cancellation request.

      Once you click Request Cancellation, you'll receive an email response shortly to let you know whether your order was successfully canceled. In some cases we may be unable to process the request.

      Please allow 2-5 business days for your refund to post back to your original payment method.

      *If your order includes new books or you do not wish to cancel all the items in it, please Contact Us with your order number.

  • Shipping

    • Shipping costs and transit times vary depending on the delivery location and the shipping method selected.

      All of our rates and delivery estimates can be found on the Shipping Costs page.

    • Processing in our warehouses takes 24 to 48 hours. Please visit Shipping Costs for delivery times after orders have shipped. Note that orders placed on Friday will be shipped on Monday.

    • Unfortunately, we cannot guarantee that all items in an order will ship in a single package. Our inventory is held in processing centers across the United States. While we strive to combine packages as much as possible, we cannot guarantee product availability by location.

    • We automatically ship a copy that meets your chosen condition criteria from the location nearest to the shipping address on your order. This ensures that your order will arrive as quickly as possible.

      Please note that if you order multiple items, it is possible to receive separate packages containing all of your order. In most cases, the packages arrive on different days because of the different transit times from each location.
    • Yes, we ship internationally. We are proud to have one of one of the fastest delivery times to customers overseas. See our Delivery Times page.
    • Unfortunately, we cannot change your shipping address from Domestic to International.

      If you would like to change your shipping address from Domestic to International you will need to cancel your order and take your item(s) through check-out again.

      We apologize for any inconvenience this may cause.
    • All U.S. domestic Standard shipments are distributed from our warehouses by OSM and then handed off to USPS for final delivery. 2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes. International shipments are tendered to the local postal service in the destination country for final delivery. We do not use courier services for international deliveries.

    • We will include a tracking link in the shipment confirmation email for all shipments going to a US address. Please note that it may take up to 24 hours for tracking information to appear online. Tracking is not available for international orders at this time.

      You can access tracking information for any order placed through our website in the My Account area. Click on the “Order History” link on the left side of the screen, then click an order number to access shipment and tracking information at the bottom of the Order Details screen.

      Online tracking information is not 100% reliable. Missing or “stalled” tracking information can indicate that something has gone wrong with the shipment, or it can simply be the result of a missed scan along the way. Please contact Customer Service if your order is not delivered within the estimated delivery time.

    • If you need to change the shipping information you entered, Contact Us as soon as possible. There is a limited period during which we can make these changes. To expedite your request, please select Address Correction in the Subject section of the form. If your order has not yet been shipped, we will be happy to make this change for you.

    • Be sure to enter your address correctly to ensure a smooth delivery. Follow these guidelines when entering your shipping address:

      City: Enter APO, FPO, or DPO.

      State/Province: Choose the two-letter code for the region where the recipient is stationed: AE, AA, or AP. Military codes are located at the end of the drop-down list.

      Postal Code: Enter the appropriate 5-digit ZIP code (or ZIP+4)

      Country: Select USA from the country list. The USPS will transfer the package to the military mail system for overseas delivery.

      Please allow additional delivery time for orders going to APO/FPO/DPO addresses. In some cases delivery time can be as long as 30 to 45 days for Standard shipping. We are unable to provide tracking information once a package has entered the military mail system.

    • Please allow additional delivery time for orders going to Alaska and Hawaii. In some cases delivery time can be as long as 30 days for Standard shipping. Choose our Expedited shipping option for faster service.

      Orders using the Standard shipping option are delivered by USPS Media Mail, a shipping method created by the Post Office to keep the price of shipping books low. Unfortunately, packages going to Guam, Puerto Rico, Alaska, and Hawaii can take longer than normal to arrive. In some cases delivery time can be as long as 30 days.

      U.S. Territories and Freely Associated States: When entering an address for Puerto Rico, Guam, U.S. Virgin Islands, U.S. Minor Outlying Islands, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia, Follow these guidelines when entering your shipping address:

      State: Select the appropriate two-letter state code from the drop-down menu. For example, the 2-letter state code for Palau is PW.

      Postal Code: Always double-check for the correct US ZIP code.

      Country: Select USA from the country list.

    • Thrift Books’ idea was to offer the best prices on the Internet regardless of the total number of items purchased. Because our prices are already so low, we do not offer additional discounts on larger orders. However, please note that we offer FREE shipping on US orders of $10 or more, as well as regular coupon deals and special offers. Sign up to receive our emails to be notified of current deals.
    • We cannot be held responsible for items that pass through Customs and require additional payment. We have zero control in Customs fees but in most cases our customers never get charged, especially for low-value packages. However, it's technically possible, unfortunately it's out of our hands. We are not able to refund based on a customer being charged a Customs tax or duty fee on a package coming into your country – it's the right of your local government to charge this if they choose.

    • We cannot be held responsible for shipping charges or deliveries that do not originate with our company. Once our shipment has been delivered to the destination address you provided with your order, our shipping responsibility is complete.

  • Wish List

    • The Wish List is designed to allow you to save items that you are interested in purchasing at a later time. You can choose to receive email updates for the items on your list on a weekly basis, or the instant we get a new copy in stock. When you buy an item on your Wish List, we’ll automatically remove it for you.

      To view your Wish List, click the Wish List link at the top of any page on our site. Note that you will need to be logged in to view your Wish List.

      To add a book to your Wish List, locate an item using our search bar or by browsing the category pages. Once you have found an item you would like to add, click on the blue Add to Wish List link located under the book title to add it to your default Wish List.

      Pro Tip: Click the arrow to the right of the Add to Wish List link to add the item to one of your custom lists, or to create a new list on the spot. See below for more information on creating a custom Wish List.

      To remove a book from your Wish List, open your Wish List and check one or more of the boxes next to each item. Use the Remove button at the top of the page to delete all selected items.

      To create a new Wish List, click the New Wish List button in the left-hand column and follow the prompts. You are welcome to have as many Wish Lists on your account as you like. This is a great way to organize your saved books by subject, or to create a custom list for sharing.

      To share your Wish List, click on the "Share this Wish List" link at the top of the Wish List screen. This will generate a custom link that will point to a publicly viewable version of your Wish List. Copy and paste the link into an email, Instant Messaging service, or on your favorite social networking site to share with friends and family.

      To re-name your Wish List, click the [edit] link next to the list title at the top of the page.

      To purchase an available book from your Wish List, click "Add to Cart" and we will automatically add the best available copy to your shopping cart.

    • You can choose to receive a weekly summary email showing all the items on your Wish List that are currently in stock, or an Instant Notification email the moment we receive a new copy. Each item on your list can have individual notification preferences.

      If you add an out-of-stock item to your Wish List, you will receive an automated email notifying you when that item is re-stocked and available for sale. Items in high demand can sell quickly. If a book is no longer available when you click through to see it, we’ll leave it on your Wish List and send you another email when it’s back in stock.

      To change your email notification preferences for a single item, look for the check boxes to the right of the book image. To change multiple items at once, select the items you want to change using the boxes to the left of the image, then click the Actions button at the top of the list.

      To disable all Wish List emails, go to My Account and click the Email Preferences link in the Settings menu on the left side of the page.

  • Billing

    • We accept Visa, Discover, JCB, MasterCard, Maestro, Diner's Club, and PayPal. We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly.

      While we don't accept American Express directly, we do accept American Express cards through PayPal. PayPal is free to use, but requires that you set up an account on their website. Once you have an account, select the PayPal option in the Payment Method section of our order form then click on the yellow button in the right-hand column. You will be taken to PayPal's secure servers to complete your payment, and returned to our website for order confirmation.

    • Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

      Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • Unfortunately, we cannot accept orders placed through traditional mail because we do not accept personal checks, money orders, etc.

      If you would like to purchase an item you must do it through our website.

      Any check received in the mail will be shredded and disposed of properly.
    • Because most cases can be prevented by the buyer, we charge a $2.00 restocking fee for each item returned to us.*

      Below are the reasons why a package would be “Returned to Sender.”

      • * Unclaimed – restocking fee charged
      • * No Such Address – restocking fee charged
      • * Address Incomplete – restocking fee charged
      • * Moved/Unknown – restocking fee charged
      • * No Such Post Office –full refund (how is that your fault?)
      • * Refused – restocking fee charged

      All packages returned to us come with one of the reasons checked off by the mail courier on a separate form.

      * Restocking fee for items sent via Expedited Shipping is $5.00. Restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.
    • Currently we do not have a way for you to re-create your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.
    • In mid-2018, the US law governing whether a state could collect sales tax on purchases made from internet retailers, such as ThriftBooks, changed. In the past ThriftBooks was only compelled to collect tax for a state in which we have a processing center or other physical presence. The new law now permits all states to charge sales tax regardless of whether we have a presence in that state or not.

      ThriftBooks is complying with these changes as each state makes them in order to continue selling books to customers no matter where they live. Taxes will be applied to your order as applicable at checkout based on your shipping address.

    • As a US-based seller, all currency on our site is listed in US Dollars (USD).

      If you are outside of the US, your credit card statement may show a different total amount based on the exchange rate.

  • General

    • At this time all of our business is conducted online.
    • We've made searching for titles simple but powerful. Begin by typing an author, a title, or an ISBN into the search bar at the top of any page. ThriftBooks now offers over 13 million titles but you'll get the results quickly.

      If you don't see what you want in the results, you can use the filters to look for specific items by Genre, Format (this is where you can search for Large Print), condition, language, and price.

      From a desktop computer, filters can be found along the left side of your search results. From a tablet, phone, or our mobile app, click Sort & Filter to access and apply filters.
    • Purchasing books on our website is fast, easy and secure. First, locate the book you wish to purchase using the search bar located at the top of every page of our website. Click the title to see all available formats and editions in one place. Once you have decided on the edition and copy you want, you can either instantly add the best copy to your cart using the button to the right of the listing, or click on the “See All Copies” link to see all available options. From here, click on the green “add to cart” button for the copy you would like to purchase.

      After you have added all the books you wish to purchase to your shopping cart, you can see the contents by clicking on the Shopping Cart icon in the upper right hand corner of your screen. From here you can view your items, select a shipping method, add or delete items, or save your entire order to a Wish List. When you are ready to check out, simply click on the “Proceed to Checkout” button in the lower right corner of the shopping cart and follow the prompts.
    • Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions:

      New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.

      Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind.

       * Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged.

       * Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions.

       * Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.

       * ThriftBooks Deal: Items with a Deal tag are rated as being in Acceptable or Good condition as defined above.

    • All items are listed by ISBN match and product details come from an ISBN database. Unfortunately we cannot guarantee you will receive the same cover image listed with the item. Please note, display images are always stock photos unless otherwise specified.

    • ISBN is an acronym for International Standard Book Number. An ISBN is a ten- or thirteen-digit code used to identify a book. You can find the ISBN on the back of a book near the barcode or on the copyright page. Each book has its own unique ISBN.
    • The Wish List is designed to allow you to save items that you are interested in purchasing for another day.

      If you add an out-of-stock item to your Wish List, you will receive an automated email notifying you once that item is re-stocked and available for sale.

      The Wish List can be found by clicking on the “Wish List” link at the top of your screen, or from the My Account page. You can control your Wish List email settings from here as well.

      Click on the “Share” link at the top of your Wish List to generate a custom link that will point to a publicly viewable version of your Wish List. This is a great way to share your list with friends and family!
    • You can find all the information regarding a gift card order by clicking on the My Account tab located at the top of your screen. Click on the Order History link, and look for your Gift Card orders below the list of book orders. You can also make sure the email address is correct and resend the email from this page, or even print out a hard copy.
    • At this time we do not accept donations. We always suggest donating any unwanted books to a local library, school or charity center.

  • Customer Service

    • If you already have a ThriftBooks account, you can cancel your order directly on ThriftBooks in 3 easy steps!

      1. In the upper-right corner of the site, click your name to view the My Account page and your orders. (You'll need to be logged in to access your orders.)
      2. If the order can be cancelled, the Available Options column on the right side of the page will have a link that says Request Cancellation.*
      3. Click Request Cancellation to submit your cancellation request.

      Once you click Request Cancellation, you'll receive an email response shortly to let you know whether your order was successfully canceled. In some cases we may be unable to process the request.

      Please allow 2-5 business days for your refund to post back to your original payment method.

      *If your order includes new books or you do not wish to cancel all the items in it, please Contact Us with your order number.

    • The order number can be found in the upper right-hand corner of the email sent to you by Thrift Books with the subject line "Order Confirmation" or "Shipping Confirmation."

      If you purchased your books through Thriftbooks.com, you can find your order number on the Order History page, found by clicking on the My Account link at the top of your screen.
    • If you receive a damaged or incorrect item, or are unsatisfied with your order for any reason, please contact us. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order, often without the need for a return.

    • If you have not received your order by the end of the estimated delivery time, check your tracking information for the current status of the package. We always suggest that you check with anyone in your office or household who may have received the package and neglected to tell you. If there is no indication of the current delivery status and you still have not received the package, please contact us and one of our Customer Service Representatives will be happy to assist you.

    • Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

      However, you can always start a new order. We have no limit to the number of orders you may place.
    • If you receive a damaged or incorrect item please Contact Us, and we will correct the situation, quite often without the need for you to return anything!

      Note: We cannot take action for you after an item has begun to ship, so changes of heart or alterations to an address you have entered cannot be accommodated and may accrue restocking fee.

      We will honor returns and refunds, where appropriate, if we're contacted within 30 days of the date the order was placed.

    • Returns that are not the result of our error may be subject to a restocking fee of $2.00 per item sent by Standard Shipping, or $5.00 per item sent by Expedited Shipping. The restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.

      If the item is returned to us for any of the following reasons, a restocking fee will be applied to your refund total:

      • Item(s) no longer needed or wanted.
      • Item(s) returned to us due to an invalid or incomplete address.
      • Item(s) returned to us that were not a result of our error.
    • Unfortunately, we cannot substitute one title for a different title on our end. If you would like to substitute an item in your order, you will have to restart the check-out process.
  • Technical

    • ThriftBooks is committed to making its website accessible to all individuals. Please click here to review our Accessibility Statement.
    • We do not sell, share, or otherwise distribute your information with any other party. We respect your privacy and store your information in order to communicate with you regarding your order status and occasional upcoming Thrift Books specials.
    • You can have a temporary password emailed to you from the Forgotten Password page. Once you have logged in with your temporary password, you can re-set your password from the My Account page.

      If you cannot remember what email address you used or no longer have access to that email address, you will need to register a new account.
    • We recommend and have tested the site using the most popular browsers and platforms, including Internet Explorer, Firefox, Chrome and Safari. We also support a wide variety of mobile devices and tablets. You must have your security settings at the default for us to authenticate you when you log in.
    • No activity occurred in your cart for an extended period of time and your session was timed out.

      Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."

      There is no way to recover your cart other than to search for the titles and add them to your cart again.

      As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
    • Possible error messages:

      Email Address does not appear valid.
      Email Address does not match.

      Solution:
      Make sure you are clicking the correct button on the login page. (There are 2 there, one for existing customers and another for new customers). You will see this error if you put text into one set of boxes but hit the button corresponding to the other.

      If you are logging in as an existing customer, make sure the text boxes are empty in the “new customer” section, and vice versa - if you are creating a new account make sure the boxes are empty in the existing customer section.
    • If you entered the wrong email address when you signed up or if you need to change your email address, just follow the steps below:

      Log in using your "incorrect" or old email address and password just as you set it up initially. Then click on the My Account tab at the top of the page. From there, find the option to Update Personal Information. The “incorrect” password will be your current email address on this form. The new email address you enter will become the login for the next time you come back to the website.
    • If you use Microsoft Internet explorer as your browser you can solve this problem by resetting your browser security settings back to the default level:

      Tools -> Internet Options
      Click the Security tab at top
      Click the button "Reset all zones to the default level."
  • Correctional Facilities

    • Restrictions on packages at correctional institutions vary from one institution to another. Most facilities will NOT accept Hardcover books and Audio Tapes.

      Before placing an order, make sure that the contents of the items you are sending meet the guidelines set by the institution. If you are unsure of which items are considered acceptable, please contact the facility first before placing an order. You can also send the packages to a residential address and deliver the item personally.

      Please note that we DO NOT include a packing slip in our packages – if this is required, it’s best to have the book shipped to you, then deliver the item personally.

      Many packages are returned to us because they contain restricted/prohibited items.
    • We cannot be held responsible for items returned to us due to unacceptable content/restricted materials, etc.

      Unfortunately, we have no way of knowing the guidelines set by individual facilities. It is the responsibility of the customer to make sure the item(s) being sent are acceptable. All items returned to us are subject to a restocking fee.
  • 10 Most Commonly Asked Questions

    • We've made searching for titles simple but powerful. Begin by typing an author, a title, or an ISBN into the search bar at the top of any page. ThriftBooks now offers over 13 million titles but you'll get the results quickly.

      If you don't see what you want in the results, you can use the filters to look for specific items by Genre, Format (this is where you can search for Large Print), condition, language, and price.

      From a desktop computer, filters can be found along the left side of your search results. From a tablet, phone, or our mobile app, click Sort & Filter to access and apply filters.
    • Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.

      We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.
    • We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

      Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.

      Encryption is enabled on all the pages where you enter credit card or other personal information.
    • Unfortunately, there is no way to add more books to an order that has been submitted and paid for.

      However, you can always start a new order. We have no limit to the number of orders you may place.
    • No activity occurred in your cart for an extended period of time and your session was timed out.

      Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."

      There is no way to recover your cart other than to search for the titles and add them to your cart again.

      As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
    • This depends on your location and the shipping method that you selected while placing your order.

      All of our rates and delivery estimates can be found on the Shipping Rates page.
    • Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days.

      Please visit Shipping Costs for delivery times after orders have shipped. Note that orders placed on Friday will be shipped on Monday.

    • Thrift Books’ idea was to offer the best prices on the Internet regardless of the total number of items purchased. Because our prices are already so low, we do not offer additional discounts on larger orders. However, please note that we offer FREE shipping on US orders of $10 or more, as well as regular coupon deals and special offers. Sign up to receive our emails to be notified of current deals.
    • Yes! You can email a gift card instantly, or you can print out a copy to give to the lucky recipient in person. To order a gift card or learn more about our gift cards, visit our Gift Card page.
    • Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions:

      New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.

      Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind.

       * Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged.

       * Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions.

       * Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.

       * ThriftBooks Deal: Items with a Deal tag are rated as being in Acceptable or Good condition as defined above.

We're sorry! Please check back later or Contact Us now for an email response.

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